James T.P. Ryanemail
Senior Systems and Quality Engineer / Project Manager / IT Manager with a wide range of knowledge that spans a variety of different vertical industries. Extensive experience with the entire Microsoft Operating Systems suite as well as Linux. Keen analytical mind with proficiency analyzing problems on both a hardware and software level. Comfortable working in a lab environment and also in customer facing roles with all levels of management. Outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
Hardware: EMC2 Clariion, HP Proliant, Dell Poweredge, RAID, Fortigate, Sonicwall
Operating Systems: Server 2003, Server 2008, SBS; All desktop Windows, VMS; Linux
Network OS: LAN/WAN, Wi-Fi, TCP/IP, VPN, iSCSI, VMware
Liberty Mutual July 2012 – Present
Release Manager
- Ensure proper
planning of application and hardware releases and smooth deployment of those
releases into the production environment.
- Collaborate with
project managers, software developers and engineers, database administrators,
configuration management administrators and quality assurance staff along all
phases of the project life cycle to ensure a repeatable and traceable approach
to release processes and procedures
Microdata December 2008
– July 2012
IT Consultant
- Pre-sales consulting in support of new managed services business.
- Provide post-sales technical support to account managers and sales professionals
- Project manage deployment of IT infrastructure including Servers, Desktops, Storage, Firewall.
- Manage Active Directory, Storage, Virus Protection, and Backups on an ongoing basis.
- Manage Exchange email servers and Barracuda email filtering appliances for clients.
- Serve as an escalation resource for lower level engineers
- Monitor and respond to Kaseya alerting system.
Liberty Mutual May 2008 – December 2008
Project Manager – IT Infrastructure (Contract)
- Manage the delivery of IT hosting services to internal customers
- Negotiate and facilitate the assignment and scheduling of engineering resources
- Serve as the communication liaison to internal customers for all IT project-related activities
- Create and execute project plan based on internal requests
- Maintain all project tracking in PMO system
Foedus March 2007 – January 2008 Senior Project Manager, Virtualization - Manage the Service Delivery for all VMware Virtualization Projects
- Facilitate and Coordinate Presales activities in support of new services business
- Write and Execute all service engagement documents (Statements of Work, Letters of Intent)
- Negotiate and facilitate the assignment and scheduling of engineering resources
- Execute project plans in alignment with engagement documents
- Serve as the communication liaison to internal and external customers for all project-related activities
- Maintain all project data in the PSO system and responsible for accurate reporting
- Responsible for all project financials, invoicing, and administrative closures
EMC2 Corporation January 2002 – March 2007
Senior QA Engineer, Manual Test
- Testing of all Clarion mid-range products from within the development team
- Qualification and sanity testing of all new firmware and application software builds
- Creation and editing of test plans.
- Triaging output from automated tests
- Development of Perl scripts to automate test procedures
Barbour, Inc April 2001 – October 2011
Manager, Information Services (on and off-hours ongoing basis as needed)
- Responsible for all US based IT operations of this UK based company
- Built company wide network, integrating VAX applications and server
- Installed Firewall, Linux file/print server, negotiated broadband/VPN connection
- Configured and trained users for Wireless/handheld Internet access
- Setup VPN connection between home office and remote store locations.
- Continuing support of all desktop and remote users
Adaptec April 2000 – April 2001
Senior QA Engineer, Manual Test
- Responsible for testing PCI based SCSI RAID controller firmware, drivers and GUI in a lab environment
- Working with RAID 0,1,5,10, and 50 arrays on NT 4.0, Windows 2000, and Whistler servers
- Writing test plans, documenting results
- Working with OEM product mangers to recreate customer problems and find resolution
- Writing and implementing test plans for RAID controller OS level GUI
- Writing and implementing test plans for RAID controllers at the BIOS level
- Testing Installshield based setup procedure and SNMP functionality
Multilink August 1999 – April 2000
Pre-Sales System Engineer
- Responsible for initial site configuration of new accounts for teleconferencing bridge and server products
- Performing ongoing testing and qualification of web based conferencing interface
- Responsible for testing and qualifying new Windows based user interface
- Completed Certified Maintenance Engineer training on all aspects of audio bridge products
- Built and supported NT Remote Access Server for outside sales demos
- Built and supported IIS server to demo new web based audio conferencing interface
- Wrote VB Script application to download and format reports from UNIX based audio bridge to Excel
Shawn Systems October 1999 – August 2000
Quality Engineer (part time)
- Worked out of my home lab testing Linux based Sever/Router product
- Set up lab, built Linux servers, all flavors of Windows servers/clients to test functionality of product
- Product functionality involved print/file services, Internet gateway, VPN, NAT, web server, mail server
Advanced Modular Solutions October 1994 – August 1999 Systems Integration Engineer, Advanced Development - Responsible for design and testing of thin client deployment solution in mixed Netware/NT environment
- Tested, integrated and qualified Novell 5.0 on our new Pentium II class servers
- Built and deployed NT 4.0/Exchange 5.5 server
- Designed, built and tested backup/stand-in server for Novell networks.
- Responsible for remote boot/diskless and shared install of Windows 95-Novell/NT package offering
- Built and tested Lotus Notes Server and migrated 50 users to Notes environment
- Developed, tested, and implemented CD-ROM farm solution for use in enterprise wide environment
- Documented results and wrote proposal for CD solutions to meet different customer needs
- Designed and built cross-platform server solution utilizing NT, Novell, VMS, AIX platforms sharing data on a SCSI-SCSI RAID array. This was subsequently OEM’d by IBM
- Designed and built prototype of integrated hardware/software solution to provide master console control for heterogeneous enterprise wide network
- Designed and built 5 video conferencing workstations and 5 servers in one week for use in a nationwide Intranet. Installed and implemented project for the customer
- Designed and built fault tolerant server for inclusion in product catalogue
- Participated in testing of new Power PC motherboard for inclusion in server product line
Sales Technologies May 1993 – October 1994
National Application Consultant
- Installed bulletin board system and trained support personnel in the use of same.
- Wrote several MS Test routines for testing of new product.
- Developed sample DDE application in Visual Basic to demonstrate features of new product.
- Assisted in the rollout of 50 sales representatives at Dun & Bradstreet Information Systems.
- Responsible for rollout of 3 Fortune 500 client accounts. This included:
- Consulting with client to configure Gupta client/server database to meet business needs.
- Developed communication model to synchronize remote/hub databases.
- Importing data from present legacy database systems.
- Creating custom reports for all levels of management.
- Rolling out over 200 sales representatives in the first implementation of each account
Digital Equipment Corporation February 1987 – February 1993
Senior Software Engineer, PC Application Engineering
- Supported independent MS DOS and Macintosh software developers in certifying their products as PATHWORKS compliant.
- Gained international certification for the X.400 mail clients for Macintosh /MS Windows.
- Configured, installed and managed a complete PATHWORKS test environment.
- Provided support for the development and administrative staff on their PATHWORKS network.
- Designed and implemented a corporate wide solution for field personnel to access and deliver customer level product presentations via Digital’s world wide network.
- Designed Videotex and E-Mail front end for field personnel to access presentations.
- Tested PostScript color printers and slide recorders for PATHWORKS compatibility.
- Traveled nationwide demonstrating to, and training sales and sales support personnel on use of system, using their input to revise and improve.
- Configured & installed PATHWORKS networks for trade shows and educational events.
Education
Northeastern University, Boston MA
- Bachelor of Science, Computer Science
University of Dayton, Dayton OH
- Bachelor of Science, Psychology
|
|
|
|