Jim Ryan

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Please visit my best friends site and donate if you are able.  He will be coming home soon and is severely disabled.  His wife will need as much financial aid as she can get.

James T.P. Ryan



Summary of Skills

Senior Systems and Quality Engineer / Project Manager / IT Manager with a wide range of knowledge that spans a variety of different vertical industries.  Extensive experience with the entire Microsoft Operating Systems suite as well as Linux.  Keen analytical mind with proficiency analyzing problems on both a hardware and software level.  Comfortable working in a lab environment and also in customer facing roles with all levels of management.  Outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.


Hardware: EMC2 Clariion, HP Proliant, Dell Poweredge, RAID, Fortigate, Sonicwall

Operating Systems: Server 2003, Server 2008, SBS; All desktop Windows, VMS; Linux

Network OS: LAN/WAN, Wi-Fi, TCP/IP, VPN, iSCSI, VMware


Professional Experience

Liberty Mutual                                                                                          July 2012 – Present

Release Manager

  • Ensure proper planning of application and hardware releases and smooth deployment of those releases into the production environment.
  • Collaborate with project managers, software developers and engineers, database administrators, configuration management administrators and quality assurance staff along all phases of the project life cycle to ensure a repeatable and traceable approach to release processes and procedures



Microdata                                                                                   December 2008 – July 2012  

IT Consultant

  • Pre-sales consulting in support of new managed services business.
  • Provide post-sales technical support to account managers and sales professionals
  • Project manage deployment of IT infrastructure including Servers, Desktops, Storage, Firewall.
  • Manage Active Directory, Storage, Virus Protection, and Backups on an ongoing basis.
  • Manage Exchange email servers and Barracuda email filtering appliances for clients.
  • Serve as an escalation resource for lower level engineers
  • Monitor and respond to Kaseya alerting system.

Liberty Mutual                                                                            May 2008 – December 2008

Project Manager – IT Infrastructure (Contract)

  • Manage the delivery of IT hosting services to internal customers
  • Negotiate and facilitate the assignment and scheduling of engineering resources
  • Serve as the communication liaison to internal customers for all IT project-related activities
  • Create and execute project plan based on internal requests
  • Maintain all project tracking in PMO system

Foedus                                                                                        March 2007 – January 2008

Senior Project Manager, Virtualization

  • Manage the Service Delivery for all VMware Virtualization Projects
  • Facilitate and Coordinate Presales activities in support of new services business
  • Write and Execute all service engagement documents (Statements of Work, Letters of Intent)
  • Negotiate and facilitate the assignment and scheduling of engineering resources
  • Execute project plans in alignment with engagement documents
  • Serve as the communication liaison to internal and external customers for all project-related activities
  • Maintain all project data in the PSO system and responsible for accurate reporting
  • Responsible for all project financials, invoicing, and administrative closures

EMC2 Corporation                                                                     January 2002 – March 2007  

Senior QA Engineer, Manual Test

  • Testing of all Clarion mid-range products from within the development team
  • Qualification and sanity testing of all new firmware and application software builds
  • Creation and editing of test plans. 
  • Triaging output from automated tests
  • Development of Perl scripts to automate test procedures

Barbour, Inc                                                                               April 2001 – October 2011   

Manager, Information Services (on and off-hours ongoing basis as needed)

  • Responsible for all US based IT operations of this UK based company
  • Built company wide network, integrating VAX applications and server
  • Installed Firewall, Linux file/print server, negotiated broadband/VPN connection
  • Configured and trained users for Wireless/handheld Internet access
  • Setup VPN connection between home office and remote store locations. 
  • Continuing support of all desktop and remote users

Adaptec                                                                                             April 2000 – April 2001 

Senior QA Engineer, Manual Test

  • Responsible for testing PCI based SCSI RAID controller firmware, drivers and GUI in a lab environment
  • Working with RAID 0,1,5,10, and 50 arrays on NT 4.0, Windows 2000, and Whistler servers
  • Writing test plans, documenting results
  • Working with OEM product mangers to recreate customer problems and find resolution
  • Writing and implementing test plans for RAID controller OS level GUI
  • Writing and implementing test plans for RAID controllers at the BIOS level
  • Testing Installshield based setup procedure and SNMP functionality

Multilink                                                                                          August 1999 – April 2000

Pre-Sales System Engineer    

  • Responsible for initial site configuration of new accounts for teleconferencing bridge and server products
  • Performing ongoing testing and qualification of web based conferencing interface
  • Responsible for testing and qualifying new Windows based user interface
  • Completed Certified Maintenance Engineer training on all aspects of audio bridge products
  • Built and supported NT Remote Access Server for outside sales demos
  • Built and supported IIS server to demo new web based audio conferencing interface
  • Wrote VB Script application to download and format reports from UNIX based audio bridge to Excel

Shawn Systems                                                                        October 1999 – August 2000

Quality Engineer (part time)

  • Worked out of my home lab testing Linux based Sever/Router product
  • Set up lab, built Linux servers, all flavors of Windows servers/clients to test functionality of product
  • Product functionality involved print/file services, Internet gateway, VPN, NAT, web server, mail server

Advanced Modular Solutions                                                    October 1994 – August 1999

Systems Integration Engineer, Advanced Development      

  • Responsible for design and testing of thin client deployment solution in mixed Netware/NT environment
  • Tested, integrated and qualified Novell 5.0 on our new Pentium II class servers
  • Built and deployed NT 4.0/Exchange 5.5 server
  • Designed, built and tested backup/stand-in server for Novell networks.
  • Responsible for remote boot/diskless and shared install of Windows 95-Novell/NT package offering
  • Built and tested Lotus Notes Server and migrated 50 users to Notes environment
  • Developed, tested, and implemented CD-ROM farm solution for use in enterprise wide environment
  • Documented results and wrote proposal for CD solutions to meet different customer needs
  • Designed and built cross-platform server solution utilizing NT, Novell, VMS, AIX platforms sharing data on a SCSI-SCSI RAID array.  This was subsequently OEM’d by IBM
  • Designed and built prototype of integrated hardware/software solution to provide master console control for heterogeneous enterprise wide network
  • Designed and built 5 video conferencing workstations and 5 servers in one week for use in a nationwide Intranet.  Installed and implemented project for the customer
  • Designed and built fault tolerant server for inclusion in product catalogue
  • Participated in testing of new Power PC motherboard for inclusion in server product line

Sales Technologies                                                                       May 1993 – October 1994 

National Application Consultant       

  • Installed bulletin board system and trained support personnel in the use of same.
  • Wrote several MS Test routines for testing of new product.
  • Developed sample DDE application in Visual Basic to demonstrate features of new product.
  • Assisted in the rollout of 50 sales representatives at Dun & Bradstreet Information Systems.
  • Responsible for rollout of 3 Fortune 500 client accounts.  This included:
    • Consulting with client to configure Gupta client/server database to meet business needs.
    • Developed communication model to synchronize remote/hub databases.
    • Importing data from present legacy database systems.
    • Creating custom reports for all levels of management.
  • Rolling out over 200 sales representatives in the first implementation of each account

Digital Equipment Corporation                                            February 1987 – February 1993

Senior Software Engineer, PC Application Engineering      

  • Supported independent MS DOS and Macintosh software developers in certifying their products as PATHWORKS compliant.
  • Gained international certification for the X.400 mail clients for Macintosh /MS Windows.
  • Configured, installed and managed a complete PATHWORKS test environment.
  • Provided support for the development and administrative staff on their PATHWORKS network.
  • Designed and implemented a corporate wide solution for field personnel to access and deliver customer level product presentations via Digital’s world wide network.
  • Designed Videotex and E-Mail front end for field personnel to access presentations.
  • Tested PostScript color printers and slide recorders for PATHWORKS compatibility.
  • Traveled nationwide demonstrating to, and training sales and sales support personnel on use of system, using their input to revise and improve.
  • Configured & installed PATHWORKS networks for trade shows and educational events.


Northeastern University, Boston MA

  • Bachelor of Science, Computer Science


University of Dayton, Dayton OH

  • Bachelor of Science, Psychology